It’s Your World
We all experience the world in our own unique ways.
We create our own perceptions of our experiences and then we gather evidence to validate those perceptions.
If you are always looking for humor in situations, you will always find it.
If you feel the world is conspiring against you, you will attach yourself to all the evidence that proves how unlucky you are.
If you decide to dislike somebody, you will find all the reasons why they are a bad person and few of the reasons for which they are good. That’s just the way our brains work.
In the business environment this plays out time and again. If, for instance, you don’t want a colleague to succeed, you will continually find ways in which they fail in order to make you feel good.
The Positive Trait
When I interview potential employees, one of the most important personality traits I am attentive to is whether they are an inherently positive or negative person. Because here is the thing… an employee may be a productive part of the team in regular times, but if they are an inherently negative person, somehow some way that attitude will impact company productivity.
It usually happens when times get challenging and everybody needs to step up. It is those that are negative who tend to drag others down rather than lift them up in the time of need.
When it comes to client-facing employees, a negative attitude is a recipe for failure. If an account manager convinces themselves a client is difficult, I will guarantee that their negative perception will inevitably cause you to lose the business.
The client may claim that all is great, but the employee’s negativity will seep out in unintentional ways. Nine times out of ten, that negative employee’s clients will not admit challenges – they may not even notice it enough to indicate the issue. But months of small comments or bad attitudes will wear down a relationship and, before you know it, that client has validated their perception and moved their business to your competitor.
This is the point where you’re probably wondering what this has to do with vegetable peelers. To find out, read this